Shipping policy

Shipping Policy

Last updated: April 29th 2025

All Ruffin merch is custom-made to order through our fulfillment partner Tapstitch, which means every item is created specifically for you after your purchase is placed. This helps us reduce overproduction and stay aligned with Ruffin’s sustainability-focused brand.

Production & Fulfillment Time

Please allow 3–7 business days for production before your order ships.

Fulfillment times may be longer during high-volume periods such as holidays, major drops, or flash sales.

Estimated Shipping Times

Region	Delivery Time (after fulfillment)
USA	3–5 business days
Canada	5–10 business days
UK & Europe	7–14 business days
Other Countries	10–20 business days (varies by carrier)

Note: These timelines begin after the 3–7 day production window.

Shipping Rates

Shipping costs are calculated at checkout and are based on:

Delivery location
Weight and quantity of items
Shipping speed selected (Standard vs. Express, if available)

Where We Ship

Ruffin merch ships to the following regions:

United States
Canada
United Kingdom
European Union

If your shipping address is outside these regions, your order may not be processed. Please contact us at josephnruffin@gmail.com before placing your order.

Tracking & Delivery

Once your order has been fulfilled by Tapstitch, you’ll receive an email with tracking information. Please allow up to 48 hours for tracking to activate.

All packages are shipped with tracking. Ruffin Merch is not responsible for delivery delays caused by the shipping carrier, customs, or incorrect shipping details provided at checkout.

Customs, Duties & Import Taxes

For international orders (outside the U.S.), you may be responsible for additional customs, import duties, or local taxes. These fees are not included in your purchase and must be paid by the recipient upon delivery.

Incorrect or Undeliverable Addresses

Please double-check your shipping address before completing checkout. We cannot reroute or refund orders that are returned due to incorrect addresses provided by the customer.

Lost or Delayed Orders

If your order hasn’t arrived within 15 business days after fulfillment, please reach out to josephnruffin@gmail.com with your order number and tracking info. We will file an investigation with Tapstitch and offer a resolution.

Questions?